Terms and Conditions - Agustin Fong

Last updated: 27.03.2023 – 18:00 CET

Welcome to www.agustinfong.com (the “Website”), which is owned and operated by Agustin Fong (referred to herein as “we,” “our,” or “us”). These Terms and Conditions (the “Terms”) govern your use of this Website, so please read this page carefully. By accessing the Website, you acknowledge that you have read and understand these Terms, and agree to comply with them. We reserve the right to modify these Terms and Conditions at any time without prior notice by updating this page and the Website, and you agree to be bound by any such changes.

Thank you for choosing to use our Website!

Disclaimer and Liability

The material and information provided in the Website is not intended to replace medical advice or treatment, nor create a doctor-patient relationship, endorse products or services, or diagnose or treat any specific conditions. Participants must consult their healthcare provider if they have any medical concerns, questions or require advice on their well-being. The programs and workshops are for educational purposes only and are not a substitute for individual medical advice.

We are not responsible for any errors or omissions in the information and we advice participants to use it with the assistance of competent medical, legal, financial, psychological, sports, health, nutritional, and counseling counsel.

By joining the workshops and programs of the Website, you acknowledge that your results will depend on variables and factors outside our control including, but not limited to: user motivation, user health and fitness, user compliance with our recommendations and suggestions, and other factors which neither party has control over. Therefore, while we have made every effort to accurately represent the potential benefits, we cannot guarantee any specific results or outcomes from our programs.

Refunds and Exchange

We want you to be satisfied with your coaching program purchase. If for any reason you are not satisfied with your purchase, we offer a refund or exchange in accordance with the terms below.

Refund Policy:

Refunds are only available within 14 days of the start of the program.
To be eligible for a refund, you must have completed no more than 20% of the coaching program content.
Your refund will only include the equivalent of the proportion of the program which have not been completed.
To request a refund, please contact us via our Contact Form with your name, program name, and reason for your request.
Once your refund request is received and approved, we will process the refund within 10 business days to your original method of payment.

Exchange Policy:

Exchanges are only available within 30 days of purchase.
To be eligible for an exchange, you must have completed no more than 50% of the coaching program content. This includes, if for any reason you were not able to attend the program or workshop.
To request an exchange, please contact us through our Contact Form with your name, program name, and reason for your request.
Once your exchange request is received and approved, we will provide you with access to a new coaching program or workshop of equal or lesser value within 10 business days.

Please note:

Refunds and exchanges are not available for coaching programs or workshops that have been completed in full.
To complete your return, we require a receipt or proof of purchase.
We reserve the right to modify or discontinue this policy at any time without prior notice.
This policy applies only to coaching programs purchased through www.agustinfong.com. For coaching programs purchased through other platforms, please refer to their respective refund and exchange policies.

If you have any questions or concerns about this policy, please do not hesitate to contact us using our Contact Form

Late or missing refunds?

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us through our Contact Form.

Need help?

Contact using the Contact Form for questions related to refunds and returns.